MY PEOPLE is a new category I added as a celebration of my 30th birthday, where I want to document all the people that have made a difference in my life and that inspire me, and maybe you too, to be a better human being.
Today I’m sharing about a special woman. She is one of the Music Academy secretaries in Cluj. She is always a busy lady, not a dull moment for her. She alone organises the students’ and the teachers’ schedule and the exams and the grades and graduations and paperwork and complaints and taxes and … everything!
We know her as a secretary but she’s probably a manager at heart. Oh, no! She’s probably Wonder Woman!
You know how you meet so many managers that are overwhelmed with their work and with their responsibilities and they lash out at you, and you think…why become a manager if you can’t handle the entire weight of being a manager. Well, she’s not like that. She owns it, she rocks! Even when she’s overwhelmed.
The one thing that stuck with me all these years was her AVAILABILITY TO HELP.
There was a 3 or 4 hours window on her door schedule when students were allowed to see her and ask for help, but when you bothered her outside the schedule she never scolded you about it. She figured if you came in, you must have an urgent problem that only she can help you with and she would never send you away. I never saw her taking notes, but she never forgot to fix the problem you had. And if she wasn’t the one that could help you, she never sent you blindly to a different office. She first called to make sure she’s sending you in the right direction and made sure they are aware of your problem and ready to help you.
She knows everyone by name, where they’re from, what their grades are, what problems they’re facing and it feels like she makes it her job to be interested in your well-being.
If you’re thinking that I was an awesome student and was easy to work with, you are right. But this woman treated everyone the same.
She is irreplaceable.
This is Gabriela Vaida. Genuinely interested and available to help. So honoured to have her as an example and so happy that I can celebrate her character and her beautiful soul!